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Terms And Conditions

Terms And Conditions
The retail store of Thanet Tool Supplies also trades through the internet under the recognised trading names of Thanet Tool Supplies, Thanet Tools and ToolSpecialists (from herein known as the supplier).  Our aim is to offer professional goods and services to you (herein known as the customer).  The supplier reserves the right to alter the terms and conditions without notice to the customer, with changes being applied to orders received or working practice, from the date of any change. The supplier is a trade supply company offering high quality hand tools, power tools and accessories to our customers and will for the purposes of business through www.thanettoolsupplies.co.uk supply under standard United Kingdom industrial terms and conditions.
Order Processing:
Ordering and dealing with Thanet Tool Supplies in all aspects of business could not be simpler, choose one of the two methods listed below and leave the rest to one of the country’s most refreshing tool suppliers.
The website at www.thanettoolsupplies.co.uk is the most efficient ways to place an order with Thanet Tool Supplies.  The web site is available to you 24 hours a day 365 days a year. When ordering goods through the website an automatically generated reply will be emailed back to the customer mailbox confirming receipt of your request to order.  The contract to supply is formed only when the supplier has received, reviewed and accepted your request to order.  Thanet Tool Supplies reserve the right to cancel any request to place any order by the customer, at any time and for any reason, with a full and complete refund being generated back through to the source account within 7 working days.  Please refer further to Conditions of Website Trading & Pricing Policy for further detail regarding UK ONLY orders and delivery.  Please appreciate that as added security for you, we have security measures in place for credit card transactions.  For all first time orders delivery will only be made to the registered card address.  If this in inconvenient, we need a LANDLINE (not mobile) telephone number to call you on to discuss your order.
Posted or Faxed Orders:
Posted or faxed orders can be dealt with providing the customer supplies the supplier with full and complete details of the goods required including payment in full and a daytime contact telephone number. The supplier will only accept payment by credit or debit card ONLY providing full details are supplied by the customer.  Goods cannot be collected or and under no condition be shipped to a different address to the card holders registered address.
Contact via the telephone:      Sadly, we do not have the facility to accept telephone orders
Although you may choose to telephone our Trade Counters on 01233 501010 to check stock or ask questions regarding our products.
The store is open from 7.00am to 5.30pm Monday to Friday and 8.00am to 3.00pm on Saturday and our sales team are happy to answer your questions Monday to Friday ONLY (Saturday is a day of rest for the hardworking crew with all the answers).
Pricing Structures & Payment Term:
The price for any item shown on website www.thanettoolsupplies.co.uk is the price the supplier initially offers the customer the goods at and could possibly be subject to additional carriage charges.  Exceptions to this standard working practice may occur due to the following circumstances: every effort is made by the supplier to offer the best possible and correct price at all times on the website, however even with the best intentions errors may occur from time to time.  Should this unfortunate situation arise at the review stage of any customer order request, the customer will be contacted at the earliest opportunity and given the choice to cancel the initial order request or proceed at the corrected price.  Should the supplier, Thanet Tool Supplies, be unable to raise the customer to discuss this matter or receive no decision regarding price, the order will be deemed to be cancelled 5 working days following date of order, with a full and complete refund being made within 7 working days of cancellation. Actioning an order request through our website authorises the supplier to debit the customers credit or debit card for the total amount of the order, full payment including carriage charges and V.A.T. at the current rate where appropriate, the total value must be received before any customer order request can be accepted and actioned through for shipping.
Processing Customer Orders:
Handling customer orders: all orders received before 2.30 p.m. (Monday to Friday, excluding bank holidays), will be dispatched the next working day (Subject obviously to stock availability and/or clearance of payment).  Orders received over the weekend will be dispatched on the following Tuesday (excluding any bank holidays). The supplier will endeavor to dispatch orders for non-stock items within 5 to 7 working days of order. If there should be any delay a member of the Thanet Tool Supplies sales team will contact the customer with as accurate delivery as possible.  Should the customer order be sent by Royal Mail we would ask that the customer allow seven working days before calling to check the progress, due to clearance time schedules through the banking system.
As part of our commitment to quality we, the supplier provide 1 year's guarantee on all Hand Tools supplied by Thanet Tool Supplies and via our website providing that they have been used, at all times, in the correct manner.  During this guarantee period should any product fail through material fault and not through fair wear and tear, upon being returned to the supplier, the faulty item will be replaced free of charge.  After this 1 year statutory warranty faulty goods must be returned to the supplier for us to return for inspection by the manufacturer for further comment.
All Power Tools supplied by Thanet Tool Supplies are first generation; UK sourced machines with full UK Warranties and are normally covered by at a 1 year manufacturers full warranty.  During the warranty period should any manufacturing or material fault occur the machine will be repaired at any official manufacturers repair station throughout the UK.   Should for any reason a machine require attention the original invoice must be presented as proof of purchase, should this not be presented to a repair station the supplier cannot be held responsible for warranty work being refused and a charge imposed. Please note most importantly that the warranty for power tools does not cover accidental damage, misuse and or abuse of the machine or fair wear and tear and the granting of any warranty repair is totally at the discretion of the repair station.
Conditions of Website Trading & Pricing Policy:
Automatic trading on the website www.thanettoolsupplies.co.uk has been designed for customers with a UK mainland address only.
Thanet Tool Supplies are still be able to assist customers who reside "offshore” or outside the UK.  Non negotiable carriage costs, to the relevant country, will be automatically added to the value of your order.  Any order will only be shipped to the registered address of the cardholder.
All prices shown are subject to change at any time and are shown as a guide for the suppliers warehouse stock availability only, prices cannot be held on order requests placed once initial warehouse stocks have been exhausted.
All pictures and technical descriptions are for guidance only, full specifications must be double checked on the manufacturer’s websites or published literature as machine versions can change from manufacturers from time to time.
Should any part of Thanet Tool Supplies Terms & Conditions be unenforceable, invalid or illegal, legality or enforceability of all other heading and clauses of our terms shall remain unaffected and in full force and effect at all times
General Agreement Term:
Disputes in connection with agreement contracts through Thanet Tool Supplies shall be heard in the courts of England as the Laws of England apply to this agreement.
Customers agree and confirm through the purchase of and item from the supplier Thanet Tool Supplies, to use all items for their normal and proper use as intended by the manufacturer. The customer agrees to follow the manufacturers instructions supplied with machine purchased before attempting to use any product supplied by the supplier.
Thanet Tool Supplies retain full copyright against all website design and text shown on www.thanettoolsupplies.co.uk.  Reproduction in any form of any part of this website is strictly prohibited, without full written from Thanet Tool Supplies.
All pictures and descriptions are owned, in whole by.
Thanet Tool Supplies
Monument Way
Orbital Business Park
Sevington, Ashford
TN24 0HB
Tel: 01233 501010
Fax: 01233 501201
Email: ecommerce@thanettoolsupplies.co.uk