Returning Goods: Damaged on Receipt, Faulty/Non Start or Incorrectly Delivered
Should any item purchased from Thanet Tool Supplies arrive damaged, the customer must contact the supplier within seven working days on 01233 501010, before returning items.
Please state your order number, the name you ordered the goods under, and reason for contacting the supplier, please follow the instructions given by one of the Sales Team, we will quickly and effectively replace (subject to availability) or refund the purchase.
Goods returned to the supplier will be fully inspected to confirm the reported fault/damage originally reported, should the returned machine be found not to be faulty as originally reported, the customer may incur the cost of the return carriage charge. All goods must be returned in their original packaging where possible with care and attention being paid to adequately protecting the goods for return transit to us, failure to protect the goods for return will affect what we can do to correct the original problem, the supplier reserves the right to deduct a charge for transit damage due to a lack of care in packaging by the customer.
Returning Goods Incorrectly Ordered by the Customer
On receipt of an order should you find that you have ordered the wrong item, please contact our Customer care team on 01233 501010 within seven working days and clearly explain the mistake, please follow the clear instructions given to you by one of our team.
Please make sure that when returning goods for exchange a traceable method of transit is used as Thanet Tool Supplies cannot be held responsible or accept liability until the goods are received and signed for by one of Thanet Tool Supplies staff.
Replacement of incorrectly ordered items will incur a further £6.99 carriage charge to dispatch plus any additional adjustment in cost should the replacement differ in price from the original order. We regret that the supplier cannot refund any costs which the customer has incurred in returning the initial item to the suppliers warehouse.
Where a refund is requested without replacement Thanet Tool Supplies reserve the right to charge a restocking fee of up to 25% for any item returned, no refunds will be given should the goods be returned and on inspection found to be in an inferior condition and not resalable. Credit payments back through to customer credit card accounts will be processed and completed within 14 working days of the goods being returned and signed for by one of the members of staff of Thanet Tool Supplies
Cancellation of an Order
As our customer you have the right to cancel any accepted order placed through Thanet Tool Supplies up to 7 working days from the day after the date the goods were delivered.
If you wish to cancel your order before it is dispatched please notify us by e-mail or through our Sales Contact Lines at the earliest opportunity, a full and complete refund will be issued within 7 working days. Should the goods already have left the supplier warehouse and be in transit to the delivery address the supplier will be unable to stop the shipment, do not unpack the goods by removing the protective wrap, returning the shipment to the supplier within 7 working days using a suitable traceable method of transit at the customers cost. Should you already have the goods from Thanet Tool Supplies and wish to return them, please re-pack the goods in a suitable protective wrap and return within 7 working days of receipt, again using a suitable method of traceable shipment at your cost. Refund to the original source for cancellation of the customer order will be for the value of the goods only, excluding carriage to and from the customer, and will only be given for machines or goods returned on the exact resalable condition as originally shipped, new and unused as originally sold, no refund will be issued for sub standard goods being returned and will be quarantined awaiting the customer uplifting his property.
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Telephone: 01233 501010